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  • Fresh Flower Delivery

    Fresh Flower Delivery

Delivery Term’s & Conditions

1.1

All Products on this website (which may vary from time to time) are available in LEICESTERSHIRE, UK and from Tuesdays to Fridays throughout England via our courier service For National UK Orders, Our Couriers aim to deliver your flowers by 1:00 pm on the delivery date selected and by 5.30pm to the following postcode areas:
  • Mainland
  • AB30-56 Aberdeen
  • IV21-28, 40, 52, 54 Inverness
  • KW1-14 Orkney
  • PA28-38 Argyll
  • PH15, 17-26 Perthshire
  • PH31-40 Perthshire
  • PH49 Ballachulish
  • PH50 Kinlochleven
  • Islands
  • HS1 Stornoway (Lewis)
  • HS3 Harris
  • HS4 Scalpay
  • HS5 Leverburgh
  • HS6 N Uist
  • HS7 Benbecula
  • HS8 S Uist
  • HS9 Castlebay (Barra)
  • IV41-51, 55-56 Skye
  • KA27 Arran
  • KA28 Cumbrae
  • PA41 Gigha
  • PA42-49 Islay
  • PA60 Jura
  • PA77 Tiree
  • KW15 Kirkwall Town
  • KW16 Stromness Town only
  • GY9 Alderney (Channel Islands)
  • ZE1 Lerwick (Shetlands)
  • HS3 Harris

DELIVERY IS UNAVAILABLE TO THE FOLLOWING

  • GY1 Herm only (Channel Islands)
  • GY9 Sark (Channel Islands)
  • HS2 Lewis
  • PA61 Colonsay
  • PA62-75 Mull
  • PA78 Coll
  • ZE2-3 Shetlands
  • KW16-17 Orkney
  • PH30 Corrour
  • PH41 Mallaig
  • PH42 Eigg & Kuck
  • PH43-44 Rhum & Canna

1.2

Certain Products may be delivered by us in bud to ensure longer life.

1.3

Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us on 01455 619906 or hello@thegardenrose.co.uk.

1.4

Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.

1.5

In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

Fresh Flower Prices

2.1

Prices listed within the Service are valid for a maximum of 14 days from submitting your order.

2.2

Prices include VAT.

Fresh Flower Order / Payments

3.1

During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by most major credit and debit cards. By clicking on the ‘complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.

3.2

Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.

Fresh Flower Delivery

4.1

Our delivery service is only within the LEICESTERSHIRE, UK area.

4.2

On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Product you request on the next working day.

4.3

Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

4.4

Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.

4.5

In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

4.6

Please note that we are only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered we can not accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).

4.7

Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.

4.8

It is possible to select a preferred delivery time within the order process in the Delivery Notes field. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.

4.9

In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.

4.10

When placing your order you are able to specify further delivery information using the ‘Delivery Notes’ field provided. This is intended to provide further guidance to the party delivering your order which isn’t included within your address information, for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfill your order.

Fresh Flower Cancellation

5.1

Orders may be amended or cancelled up to 24 hours before the intended delivery date.

5.2

To amend or cancel your order, please contact us on 01455 619906 or emailing hello@thegardenrose.co.uk

5.3

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

Returns and Damages

6.1

If your goods arrive and are damaged or faulty please inform us within 48 hours and we will arrange a replacement.

6.2

Under the Consumer Protection Distance Selling Act you are entitled to a full refund, provided the item is returned within 7 days of receiving the goods. If you wish to return an item, please email us at hello@thegardenrose.co.uk, and upon receiving and processing the return, The Garden Rose with provide a refund or issue a store credit or a replacement item. Returned merchandise must be in the condition sold (unused and new) with original packaging and tags intact. Please ensure that your return is well packaged and insured for its full value and obtain a Certificate of Posting (this is free of charge), as we cannot be held responsible for anything that gets lost or damaged in transit. Please ensure that the original packing slip (or a copy) are included with your return. Postage and packaging costs are non-refundable and at your expense.

6.3

Please send returns to:
The Garden Rose
4 New Buildings
Hinckley
Leicestershire
LE10 1HW

6.4

Please allow up to 2 weeks for your refund or exchange to be processed.

FAQ’s

How can I contact you?

You can call us on 01455 619906 or via email, hello@thegardenrose.co.uk.

Could you give me more information about a product?

If you require any more information about a product, then please contact us on 01455 619906 or email hello@thegardenrose.co.uk, specifying the information you require and we will give you as much information as we can.

How do I use my promotional code?

Simply enter it in at the checkout when prompted for the promotional code. Please note, you can only use one promotional code at a time.

What if a product is temporarily out of stock?

All items are subject to availability. The Garden Rose will inform you as soon as possible if the goods you have ordered are not available by emailing you. You will be advised when the product will be back in stock and at this point you can advise whether you would like it back ordering. At all times we try to display through this website all items in our current range and hold suitable stock levels of all variables of a product type.

I haven’t received an order confirmation email?

Occasionally, order confirmation emails are misdirected as spam by incoming mail servers. Therefore, if you do not immediately receive an order confirmation email, please check your junk folder. We are of course happy to resend confirmation via a non-automated email. Please contact our customer service team.

When will you debit my order?

All orders are debited in full at the time of the order.

Can I change my delivery address?

You can change delivery address providing the order has not already been packed. If you need to do so please contact our customer service team on 01455 619906 or email hello@thegardenrose.co.uk

Can I add an extra item to my order?

If you wish to add an item to your order, you can add it provided it has not already been packed. Please phone us to check and so that we can take payment for the additional items as we do not store your card details or have access to the card details for security reasons.

Can I choose a different delivery address to the billing address?

Yes it is possible to choose a different delivery address to the billing address. The invoice will be sent to your billing address.
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4 New Buildings, Hinckley LE10 1HW
01455 619906